Why the Two-Voice Feature is Essential in Home Security Systems

Why the Two-Voice Feature is Essential in Home Security Systems


Note: You do NOT need to be this close to your panel for the operator to hear you.  Typically, if you are within the room of your panel, your voice will be picked up.

Note: You do NOT need to be this close to your panel for the operator to hear you. Typically, if you are within the room of your panel, your voice will be picked up.

When you first purchased your home security system, your sales representative told you about the 2-way voice feature you were receiving with your new panel. If you are a NorthStar Alarm customer and don’t recall hearing information about the 2-way voice feature, we can assure you that your system has it. If you aren’t a NorthStar Alarm customer, get in contact with your home security provider to ensure your system has it! Two-voice is essential technology in security systems, especially now.  NorthStar Alarm won’t offer a system without it. Here’s why:

What happens during a traditional alarm event with a panel without 2-way voice?

When an alarm goes off in your home, a signal is sent to the central station. The central station calls your home via a traditional phone line, whether your home is a cellular or landline connection. The operator will speak with you over the phone about the alarm event and ensure the right personnel is sent to your home. If, for one reason or another, you don’t answer the phone call from the central station or can’t provide the right verification information (i.e. verbal pass code), the central station will notify authorities and send emergency personnel to your home.

The downsides to systems without 2-way voice:

–         During an emergency, the last thing someone is thinking about is answering a phone call coming in. This especially true during a fire emergency when trying to get oneself and the family out of    the home.

–        When a person goes into panic mode, a telephone ringing will likely send them into an even greater stress mode – especially when the phone is lost or in an inconvenient place in the home.

–         Sometimes, the phone line may be blocked and a phone call can’t be made. In this situation, emergency personnel are sent regardless of whether it is a false alarm or not.

What happens during an alarm event with a panel equipped with 2-way voice?

When an alarm goes off in your home, a signal is sent to the central station who will immediately call into your panel. Your panel serves as an automatic connection or intercom system with the central stations – allowing them to speak to you in a convenient, quick way. The central station operator will ask you about the emergency and quickly identify and notify the correct emergency personnel to send to your home. If the alarm was false, the central station can ensure emergency personnel aren’t dispatched.

The benefits of a system with 2-way voice:

–          Provides you with quick help, even when you can’t reach a phone.

–          Provides peace of mind knowing that someone is there with you during the entire emergency event.

–          Helps prevent false alarms and costs associated.

–          Ensures a faster response time from the authorities.

–          User friendly for children and elderly.

–          Quick help when any emergency strikes – whether it be a break-in or diabetic shock, heart attack, allergic reaction, etc.

How has 2-way voice helped NorthStar Alarm customers?

Every week, we receive a number of alarms from our customers – whether they are false or actual emergency events. A few weeks ago, we received a story from a family that was protected by their system and experienced the comfort 2-way voice provides. Here is their story:

“One night, our neighbor’s home caught on fire. The fire jumped over to our roof and began to burn through our home. It was around 1 a.m. when this happened and both my husband and I were asleep – we slept through the whole thing. Luckily, someone was coming home from a late night shift and saw the flames on our roof. They pounded on our door, and though we didn’t hear the pounding, our alarm system went off and woke us up. My husband made his way to the front door to see what was happening – when he opened the door, our neighbors were yelling about the fire. Luckily, an operator came over 2-way voice as we were collecting our belongings and we told them about the fire. Within minutes, 6 fire trucks arrived on our street. Without 2-way, we wouldn’t have gotten help as quickly as we did, nor would we have felt the comfort from the care we were receiving. Two-way voice kept us calm.”

If you have any questions about your panel or the 2-way voice feature, give customer care a call at (800) 775. 7827 option 1.

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